Changed your mind? You have 14 days

• You have 14 days from receiving the parcel to change your mind, no reason needed.
• Equipment, accessories and sealed coffee bags can be returned.
• Unsealed coffee and coffee ground to order cannot be returned.
• We refund you within 14 days of the day you tell us.

Under OUG no. 34/2014 you may withdraw from the contract within 14 calendar days of the day you, or someone you nominate (other than the courier), take physical possession of the products. If an order arrives in several parcels, the period runs from the last one.

• Yes: grinders, drippers, AeroPress, scales, cups and any other equipment or accessory. You may handle it as you would in a shop, but you are responsible for any loss in value if you used it beyond what is needed to check its nature and how it works.
• Yes: unopened coffee bags with the seal intact.
• No: coffee bags unsealed after delivery, for hygiene and health-protection reasons (art. 16(e) of OUG no. 34/2014).
• No: coffee ground to order for your brew method, as it is a personalised product (art. 16(c)).
• Your subscription can be paused or stopped at any time from your account, free of charge. For the first delivery you have the usual 14 days to withdraw.

1. 01Tell us within 14 days. Email salut@zori.demo with your order number, use the model form below, or send any other clear statement that you are withdrawing.
2. 02Get the instructions. Within one working day we send you the return address and how to pack the parcel.
3. 03Send the products within 14 days of telling us, well packed, with all accessories and paperwork.
4. 04Or bring them to the café at Str. Exemplului 12, Cluj-Napoca, Monday to Friday from 07:30 to 20:00, or Saturday and Sunday from 09:00 to 20:00.

You cover the direct cost of sending the products back, unless they arrived damaged, wrong or non-conforming. We do refund the original delivery cost, up to the cheapest standard delivery we offered.

We refund everything you paid, including standard delivery, within 14 days of the day you told us you are withdrawing. We may hold the refund until we have the products back or you have sent proof that you have posted them, whichever comes first.

The money goes back by the payment method you used, unless we agree otherwise, and at no cost to you.

That is not a withdrawal, it’s our mistake or the courier’s. Write to us within 48 hours of delivery with a photo of the parcel and the product, and we will send the right item free of charge or refund you in full, shipping included. Equipment is also covered by the two-year legal guarantee of conformity described in our Terms and conditions.

Model based on Annex 2 to OUG no. 34/2014. Only fill it in and send it if you wish to withdraw from the contract.

We always try to sort things out directly, but Romania’s National Authority for Consumer Protection (ANPC) and alternative dispute resolution (ADR) are there for you at any time.